First point of contact for users of our Infoma software modules in the area of financial accounting
Analyze and classify customer inquiries and document reports in the ticketing system
Handle general customer queries and resolve them via remote diagnosis with guidance
Gather all data and information for more complex issues and prepare them for escalation to the next support level

Vocational training or degree in business administration, public administration, or tax-related fields — or equivalent practical experience
Excellent communication skills
Customer-focused and friendly demeanor
Attention to detail, commitment, and eagerness to learn

Ongoing training and development opportunities
Flexible working hours
Performance bonuses and employment covered by collective bargaining agreements in a secure, stable, and growing industry environment
Participation in the company's employee share program, including subsidies for free shares and support for company pension schemes
Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.)
Option for remote/mobile working
Employee discounts with over 700 well-known providers
State-of-the-art work equipment (laptop, smartphone)
Free beverages and fresh fruit

Customer Service Representative – Administration, Finance

Key skills