Own functional understanding of digital lab solutions, starting with Asset, Hardware, and Materials Management.
Analyze and document lab business processes, use cases, and functional requirements.
Support projects end to end: requirements, deployment, testing, and post go live support.
Partner with engineering and delivery teams to ensure high quality, on time solutions.
Perform functional testing and validate delivered solutions against business needs.
Communicate with internal customers to understand reported issues and validate fixes.
Participate in continuous improvement initiatives for existing applications and processes.
Support production systems by resolving incident tickets escalated from L1/L2 and assisting with root cause analysis.
Engage in NCG development programs, training sessions, and rotational assignments within the CIO organization.

Bachelor’s degree in Computer Science, IT, Engineering, or related field
Strong understanding of software engineering fundamentals
Proficiency in Python for scripting, automation, and support
Working knowledge of infrastructure concepts (compute, storage, networking)
Familiarity with ITIL or IT service management frameworks
Ability to work closely with business stakeholders and technical teams
Strong understanding of core software engineering concepts (data structures, APIs, databases, SDLC)
Academic or internship experience with:
JavaScript and/or Python
React or Angular
Relational databases (SQL Server or similar)
Basic API development
Clear written and verbal communication skills; comfortable asking questions and learning from feedback
Ability to work independently with guidance in a structured enterprise environment
Comfortable working in unfamiliar enterprise platforms (including SAP ecosystems) and ramping quickly through training/rotation.

IT Systems Analyst, New College Grad

Key skills