Supervise work groups with clearly defined roles within one functional discipline.
Handles non-routine and difficult inquiries from internal and external customers
Resolves issues and conflicts related to direct reports ensuring all Company policies and procedures are followed
Communicates effectively and professionally with internal and external business customers.
Requirements
Bachelor's Degree or higher AND 3 years of Customer Service in a private, public, government environment
Associate’s degree or higher (completed and verified prior to start)
High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND Three (3) years of Healthcare Customer Service experience in a private, public, government or military environment
Developing and maintaining relationships and communications with stakeholders.