Provide basic technical support and troubleshooting to customers
Resolve customer issues using existing resources on first contact or escalate as needed
Collaborate with support engineers and managers to manage customer accounts
Document customer interactions, issues, and resolutions in a CRM/ticketing system
Maintain a high level of customer satisfaction through effective communication
Monitor and respond to support tickets in a timely manner
Assist in creating and maintaining knowledge base articles and support documentation
Participate in training sessions to stay updated on technologies and support practices

Undergraduate degree in a related field or equivalent education and experience
Strong problem-solving skills
Excellent communication skills, both written and verbal
Ability to work collaboratively in a team environment
Basic understanding of technical support principles and practices
Willingness to learn and adapt to new technologies and processes
Applicable certifications such as financial industry or AWS certifications (desired)
Previous experience in a technical support role (desired)
Familiarity with common software and hardware troubleshooting techniques (desired)

Associate Support Engineer – 1

Key skills