Security Commercial Offerings Service Tech

Role Overview

• This role is an onsite technician position supporting one of our largest clients in Cheyenne, WY.
• The technician will work normal business hours and will be provided with a company vehicle for work-related travel.
• A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV and access control.
• Candidates will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality.
• Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customers and company as needed.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Requirements

• 6+ years in low-voltage or security industry
• Excellent general knowledge of major security manufacturer platforms
• Valid driver's license with an excellent driving record
• High school diploma or GED (General Education Development)
• Ability to pass thorough background and identity checks
• Well Versed in Access Controls, CCTV and Burglary alarms
• Ability to read blueprints and schematic drawings (Preferred)
• Ability to operate hand and power tools (Preferred)
• Ability to unload ladder from fleet vehicle and climb ladder (Preferred)
• Ability to always operate fleet vehicle in a safe manner (Preferred)
• Ability to communicate and provide excellent customer service (Preferred)

Benefits

• Competitive Starting Pay
• On the Job Paid Training
• Tuition Reimbursement
• Global Advancement Opportunities with Unlimited Career Path
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!