Understands Robert Half Company payroll processes and policies
Performs a variety of payroll operational tasks to resolve or assist with customer service issues
Utilizes the payroll system to view employee payroll information related to deductions, earnings, time entry, overtime calculations, CTO and other payroll processing transactions
Performs end-to-end payroll processing transactions including calculating final checks, processing tax adjustments, garnishments, stop pays, voids, direct deposit reversals and adjustments to earnings
Reviews error reports, audit reports, bank reports, costing allocations, escheatment/ unclaimed property and other payroll reports to ensure the accuracy of payroll transactions and the timely delivery of payments to employees
Produces manual checks as needed
Verifies that all necessary transaction approvals are obtained and documented
Acts as the first line of response and resolution for customer (employee) inquiries by answering questions, determining the likely solution for issues, and resolving or routing issues for handling
Understands, applies and communicates payroll processing guidelines to customers and business partners
Demonstrates professionalism when unanticipated issues come up
Requirements
High School diploma or the equivalent, college coursework or degree preferred
3 years of related work experience
Proven customer service skills with previous experience
1+ year previous payroll experience
Intermediate proficiency in Microsoft applications in (Excel, Word, Outlook)
Ability to use online knowledge base applications, and quickly learn new systems and software
Ability to adapt to shifting work priorities
Ability to collaborate with team to produce deliverables
Ability to meet or exceed productivity and quality standards
Ability to understand and operate in an environment with regulatory/compliance requirements
Benefits
group health insurance benefits (medical, vision, dental)
FSA and HSA healthcare accounts
life and accident insurance
adoption and fertility assistance
paid parental leave of up to 6 weeks
short/long term disability
paid time off for vacation, personal needs, and sick time
up to 17 days of CTO per calendar year
up to 11 paid holidays per calendar year
opportunity to contribute to 401(k) savings and investment plan or deferred compensation plan