About this role
Role Overview
- Understands Robert Half Company payroll processes and policies
- Performs a variety of payroll operational tasks to resolve or assist with customer service issues
- Utilizes the payroll system to view employee payroll information related to deductions, earnings, time entry, overtime calculations, CTO and other payroll processing transactions
- Performs end-to-end payroll processing transactions including calculating final checks, processing tax adjustments, garnishments, stop pays, voids, direct deposit reversals and adjustments to earnings
- Reviews error reports, audit reports, bank reports, costing allocations, escheatment/ unclaimed property and other payroll reports to ensure the accuracy of payroll transactions and the timely delivery of payments to employees
- Produces manual checks as needed
- Verifies that all necessary transaction approvals are obtained and documented
- Acts as the first line of response and resolution for customer (employee) inquiries by answering questions, determining the likely solution for issues, and resolving or routing issues for handling
- Understands, applies and communicates payroll processing guidelines to customers and business partners
- Demonstrates professionalism when unanticipated issues come up
Requirements
- High School diploma or the equivalent, college coursework or degree preferred
- 3 years of related work experience
- Proven customer service skills with previous experience
- 1+ year previous payroll experience
- Intermediate proficiency in Microsoft applications in (Excel, Word, Outlook)
- Ability to use online knowledge base applications, and quickly learn new systems and software
- Ability to adapt to shifting work priorities
- Ability to collaborate with team to produce deliverables
- Ability to meet or exceed productivity and quality standards
- Ability to understand and operate in an environment with regulatory/compliance requirements
Benefits
- group health insurance benefits (medical, vision, dental)
- FSA and HSA healthcare accounts
- life and accident insurance
- adoption and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 17 days of CTO per calendar year
- up to 11 paid holidays per calendar year
- opportunity to contribute to 401(k) savings and investment plan or deferred compensation plan