Utilize familiarity with the insurance industry to answer client and provider questions
Troubleshoot complex problems independently
Handle multiple high-volume email inboxes, including Claim Reports
Coordinate daily scheduled claims distribution to Claims Associates
Execute temporary and ongoing special projects including research involving claims
Solve complex issues regarding clients or providers proactively
Fulfill loss run requests from clients, insurers, brokers, etc.
Assist Team Leads with training, support, quality, and performance duties as needed
Manage claims entry and phone queue as necessary

A high degree of accuracy and thoroughness of personal work
Thorough knowledge of Brentwood Services’ claims processes and procedures, including job duties of the Claims Associate and Team Lead
Excellent verbal and written communication skills
Excellent attention to detail
Strong organizational, time management, and project management skills
Intermediate to advanced computer skills required
Experience with Microsoft Word, Excel, and Outlook required
A High School diploma or equivalent
Three years’ experience working in claims and two years supervising staff, or an equivalent combination of training, education, and experience
A current and valid driver’s license within the state of practice

Claims Specialist

Key skills