Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution.
Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales).
Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQs
Develop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessions
Plan and execute timely internal technology training to ensure readiness of customer-facing teams before every product version launch.
Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledge
Facilitate regular internal training workshops (remote) to maintain high technical proficiency
Update customer facing training documents with new product features and functionality
Monitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvements
Maintain accurate records of training participation and completion rates
Produce video training modules for Incognito products using historical training deliveries

Post-Secondary Education in education, Instructional Design, Technical Communication, Computer Science, or equivalent practical experience
1-2 years in technical training, product education, or instructional design, preferably within a technical environment
Excellent communication, facilitation, and organization skills
Proven ability to learn and demonstrate complex technical products, platforms, or systems.
Experience with Linux command line.
Experience in creating interactive eLearning content and managing Learning Management Systems (LMS).
Experience with screen capture/video editing software, AI-enabled training video creation software such as Arcade or Camtasia or Articulate Storyline
Self-starter with a strong ability to work independently within virtual teams, across multiple time zones
Positive attitude and strong work ethic
Excellent command, highly proficient in spoken and written English.
Nice to Have: Desire to complete the Certified Professional in Talent Development (CPTD®) certification
Past experience in Udemy or other learning management platforms
Prior experience working with product, professional services, support, marketing, sales, and documentation teams
Professional working proficiency in spoken and written Spanish.

Training Specialist

Key skills