Key skills
Communication
About this role
Role Overview
- Be proficient in the de-escalation on calls and handle patient escalated calls
- Be proficient in working directly in multiple client systems where applicable
- Be proficiency in all communication channels including Web Chat
- Has the ability to effectively communicate information to various team members
- Ability to be mentor for new employees to help them be successful within first 60 days of new hire
- Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)
Requirements
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Must be detail oriented and able to follow through on issues to resolution
- Must be able to act both independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience needed
Benefits
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave