Lead Technology Resiliency Analyst

Role Overview

• Lead the development, execution, and continuous improvement of our enterprise technology resiliency strategy and roadmap.
• Drive cross-functional alignment to ensure business-critical systems and services can withstand and recover from disruptions—including operational failures, cyber incidents, and large-scale disasters.
• Provide strategic direction, governance, and thought leadership to embed resiliency into technology architecture, operations, engineering practices, and investment planning.
• Partner with senior leaders to create and deliver a technology resiliency roadmap aligned to business strategy.
• Define long-term resiliency goals and investment priorities with IT and business partners; establish governance, accountability, and alignment for resiliency initiatives.
• Champion resiliency-by-design practices across engineering, architecture, and product teams so resilience is built into solutions from the start.
• Implement strategies, policies, standards, and procedures that ensure continuity of critical systems and operations; review and update them regularly.
• Lead large-scale resiliency testing (e.g., failover, disaster recovery exercises, and cyberattack simulations) and drive continuous improvement based on outcomes.
• Define test methodologies, success criteria, and post-exercise reviews; partner with security, network, and application teams to embed resiliency across the technology environment.
• Conduct risk assessments and business impact analyses to identify, prioritize, and address potential disruptions and their business impact.
• Build and maintain a technology resilience scorecard (KPIs, maturity, architectural risk, recovery performance); communicate readiness and improvement plans to executive leadership and governance forums.
• Partner with engineering and architecture teams to validate designs meet business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Stay current on emerging resiliency trends and best practices (e.g., Zero Trust, cloud-native resiliency, cyber resiliency, ransomware mitigation) and provide thought leadership on new approaches.
• Provide technical guidance and standards for resilient architectures for both on-prem and cloud-based applications.

Requirements

• Bachelor’s degree in Information Technology or a related field (or equivalent experience).
• 7+ years of experience in IT infrastructure/operations with a focus on technology resiliency and disaster recovery.
• Strong knowledge of technology resiliency principles (e.g., risk assessment, business impact analysis, incident management, resiliency testing).
• Proficiency with IT systems, platforms, and tools (e.g., operating systems, virtualization, cloud, backup/recovery, network security, infrastructure management).
• Experience planning and executing disaster recovery for on-prem and cloud-based infrastructure (AWS/Azure).
• Familiarity with resiliency technologies and patterns (e.g., backup/recovery, clustering, load balancing, replication).
• Strong stakeholder management skills.
• Excellent verbal and written communication skills; ability to translate technical concepts for technical and non-technical audiences.
• Strong problem-solving and analytical skills with the ability to drive process improvements.
• Proven experience developing and executing resiliency and recovery plans; ability to produce clear documentation, reports, and presentations.
• Working knowledge of the ServiceNow platform.

Tech Stack

• AWS
• Azure
• Cloud
• ServiceNow

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs