Provide strategic and operational leadership for the organization’s enterprise-wide telecommunication systems
Develop and execute a comprehensive contact center strategy that supports clinical operations
Lead the modernization of voice and contact center platforms
Integrate telephony and mobility platforms with clinical and business systems
Oversee day-to-day operations and performance of enterprise voice infrastructure
Manage vendor relationships, contracts, licensing, and service level agreements (SLAs)

Bachelor’s degree in Information Technology, Telecommunications, or a related field;
10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting;
Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.

Director of Telecommunications

Key skills