Provide exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives.
Perform duties of Client Services Associate.
Meet higher KPIs than a Client Services Associate.
Support Quality Assurance & Training as directed by Leadership.
Act as a mentor to the Client Services Associates.
Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
Responsible for escalating issues or trends to Leadership.
Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
Other tasks/administrative duties as needed.

Bachelor’s degree preferred.
High school diploma, or its equivalent required plus experience.
2+ years of experience working with customers in biotech, life science, diagnostic, or healthcare setting is preferred.
Ability to work as part of a team comprised of internal employees, contractors, and managers.
Ability to multitask and take on various projects.
Ability to work with self-discipline, good judgment, and independence in a dynamic office and/or remote setting.
Excellent written, verbal communication skills are required, as is computer proficiency.
Solid experience using Salesforce.com and Microsoft Office.
Flexibility with respect to working hours based on operational need.

Company committed to providing reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs
Flexible work arrangements

Client Services Associate II – Screening

Key skills