Bilingual Contact Center Supervisor

Role Overview

• Daily supervision of a team to meet departmental and corporate objectives
• Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
• Monitors and evaluates inbound/outbound calls and provides coaching to improve service quality, performance, and productivity

Requirements

• Bilingual: English & French required
• 3+ years’ directly supervising & leading a customer service/call center team
• Experience with CX One and Workforce Management Tools
• Proficient using PC technology software programs such as Microsoft Word, Outlook, Excel

Benefits

• Health insurance
• Flexible work hours
• Professional development
• Paid time off
• Remote work opportunities