Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
Works with other senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
Provides ongoing support to the company’s acquisition integration work.
Evaluates, analyzes and reports statistics related to ticket levels, support incidents and resource utilization to make recommendations to resolve ongoing issues.
Educates the business on issues related to best practice, lifecycle management and preventative maintenance on their use IT systems.
Participates in projects and acquisitions with other functional groups; participates in short and long-term corporate network planning and product selections.
Performs and assumes other duties and responsibilities as required.

A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
Systems administration experience in a corporate environment.
Strong interpersonal skills: possesses a strong customer satisfaction attitude.
Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
Strong time management skills: perform a variety of tasks and assignments simultaneously.
Be a team player within a global structure.

Systems Engineer

Key skills