Serves as an escalation contact point for hardware and software issues related to the IT infrastructure environment.
Troubleshoots escalated support requests through the global helpdesk ticketing system to a timely and successful resolution.
Works with senior IT staff to architect and develop the ongoing success of the IT infrastructure in Enghouse data centers.
Provides ongoing support to the company’s acquisition integration work as necessary.
Evaluates, analyzes, and reports statistics related to ticket levels, support incidents, and resource utilization weekly.

Strong analytical skills necessary to develop and maintain ongoing performance levels of the infrastructure.
A minimum of 3 years working with Microsoft technologies and Hyper-V or VMWare visualization environments.
A minimum of 5 years exposure to a Microsoft Windows technical support and TCP based network environment.
Systems administration experience in a corporate environment.
Strong interpersonal skills: possesses a strong customer satisfaction attitude.
Ability to effectively communicate both in writing and orally with all levels of internal users, including executive management.
Strong time management skills: perform a variety of tasks and assignments simultaneously.

Systems Engineer

Key skills