First point of contact for our customers: handling inquiries via email, chat and phone — fast, friendly and solution-oriented
Processing requests, complaints and returns with a high standard of quality
Working with our CRM system HubSpot to structure, process and document customer issues
Using automations and AI-powered tools to handle inquiries efficiently and continuously improve service processes
Coordinating with internal teams (Operations, Logistics, Product, Marketing) when complex cases need to be escalated
Contributing to the creation of FAQs, guides and self-service materials to answer recurring questions efficiently
Supporting the optimization of our service processes to improve the daily customer experience
Close collaboration within the team to ensure consistent, high-quality service

Several years of professional experience in customer service, preferably in an e‑commerce or digital environment
Friendly, service-oriented and solution-focused communication with customers — both written and by phone
Confident handling of email, chat and phone communications
Technical affinity and enthusiasm for digital tools, e.g. CRM or support systems (ideally HubSpot)
Interest in automations and AI-powered tools to make service processes more efficient
Strong organizational skills and the ability to coordinate inquiries efficiently and leverage internal interfaces
Team player with a desire to collaborate closely to deliver the best possible service

30 days of annual leave plus special leave for significant events such as marriage or birth
€50 monthly voucher via Become1, flexible to use for fuel, groceries and more
30 days of workation per year — work where you think and create best
Flexible working hours and the option to work remotely
JobRad and attractive employee discounts — including on our own products
Team culture based on mutual respect: we work appreciatively, support each other and pull together
Free drinks & snacks: coffee, water, fruit and small treats for in-between

Customer Service Representative – E‑Commerce

Key skills