Customer Service Representative

CIMA AVIATION INC is a leading organization in the aviation industry, renowned for its commitment to excellence and customer satisfaction. The Customer Service Representative plays a vital role in delivering exceptional service, building relationships with clients, and supporting Sales Directors in achieving sales targets.

Responsibilities:

• Become thoroughly familiar with the company's services and utilize CIMA's ERP system to respond to RFQs and accurately fulfill orders
• Evaluate customer quotes to identify cross-sell opportunities and follow up accordingly
• Compile sales opportunity analyses when required
• Track sales opportunities and research new sales avenues
• Proactively approach customers with new repair offerings
• Maintain and strengthen relationships with current clients and work to expand the customer base
• Coordinate with various departments to ensure seamless service delivery
• Support the sales team through effective communication, follow-up, and logistical assistance
• Travel to customer locations as required and perform other duties as assigned to support organizational goals

Requirements:

• A minimum of 2+ years of experience in an aviation-related customer service role, demonstrating a strong understanding of industry standards and customer expectations
• A motivated self-starter with an outgoing personality and excellent communication skills—both oral and written
• Detail-oriented with strong analytical reasoning capabilities
• Proficiency in Microsoft Office applications, particularly MS Excel
• Education requirements include a high school diploma or GED
• At least 1+ year of sales experience within a manufacturing or distribution environment handling multiple product lines is preferred, with a focus on cross-selling, price negotiation, and follow-up