Oversee your onboarding team and ensure individual and team performance meets expectations
Manage onboarding timelines across multiple accounts to keep launches on schedule and aligned
Mentor and support your direct reports, providing strategic guidance and feedback
Maintain a small portfolio of onboarding clients to stay connected to day-to-day execution
Collaborate with Sales, Creative, Leadership, Marketing, Campaign, and Client Success teams to ensure smooth handoffs and strategic campaign launches
Other duties as assigned

Bachelor’s degree in marketing, business, or related field
3+ years of experience in onboarding, client success, or digital marketing leadership
Proven ability to lead and develop a team while managing your own accounts
Experience navigating and managing change in a dynamic, fast-paced environment
Skilled in process creation, cross-functional communication, and workflow optimization
Demonstrated ability to continuously identify process gaps and proactively offer solutions
Strong communication, mentorship, and problem-solving skills
Experience in managing cross-team timelines and priorities
Proficient in HubSpot and Asana
Multifamily industry experience is a plus

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short
and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan

Client Success Manager – Onboarding

Key skills