Manage end-to-end program execution across multiple parallel workstreams
Maintain an integrated view of scope, milestones, dependencies, risks, and key decisions
Run a consistent operating rhythm (weekly reviews, status updates, action tracking)
Coordinate with cross-functional stakeholders to ensure alignment and timely delivery
Identify, track, and mitigate risks and issues proactively
Translate program progress into concise, leadership-ready reports and insights
Support customer-facing initiatives such as onboarding, enablement, pilots, and launches
Define and track KPIs related to adoption, usage, satisfaction, and operational impact
Build and maintain dashboards or scorecards to measure program performance
Drive data-informed decision-making through reporting and insights
Use AI tools to improve planning, communication, reporting, and risk detection
Ensure delivery timelines are met with minimal surprises through strong execution discipline

Bachelor’s degree or equivalent practical experience
4+ years of experience in program or project management
Proven experience managing multiple workstreams across cross-functional teams
Strong execution discipline with experience managing timelines, dependencies, and risks
Experience in customer-facing programs (onboarding, adoption, enablement, launches, or similar)
Strong written and verbal communication skills, including executive-level reporting
Ability to translate complex program data into clear, actionable insights
Experience defining and tracking KPIs and success metrics
Proficiency in Excel or similar tools for reporting and analysis
Experience creating structured program updates and status reporting

Program Manager – Customer Initiatives, Operations

Key skills