Program Manager – Customer Initiatives & Operations

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to create additional revenue streams for organizations. The Program Manager will manage day-to-day operations for customer-facing initiatives, ensuring progress visibility and effective risk management while leveraging AI tools to enhance program efficiency and decision-making.

Responsibilities:

• Manage end-to-end program execution across multiple parallel workstreams
• Maintain an integrated view of scope, milestones, dependencies, risks, and key decisions
• Run a consistent operating rhythm (weekly reviews, status updates, action tracking)
• Coordinate with cross-functional stakeholders to ensure alignment and timely delivery
• Identify, track, and mitigate risks and issues proactively
• Translate program progress into concise, leadership-ready reports and insights
• Support customer-facing initiatives such as onboarding, enablement, pilots, and launches
• Define and track KPIs related to adoption, usage, satisfaction, and operational impact
• Build and maintain dashboards or scorecards to measure program performance
• Drive data-informed decision-making through reporting and insights
• Use AI tools to improve planning, communication, reporting, and risk detection
• Ensure delivery timelines are met with minimal surprises through strong execution discipline

Requirements:

• Bachelor's degree or equivalent practical experience
• 4+ years of experience in program or project management
• Proven experience managing multiple workstreams across cross-functional teams
• Strong execution discipline with experience managing timelines, dependencies, and risks
• Experience in customer-facing programs (onboarding, adoption, enablement, launches, or similar)
• Strong written and verbal communication skills, including executive-level reporting
• Ability to translate complex program data into clear, actionable insights
• Experience defining and tracking KPIs and success metrics
• Proficiency in Excel or similar tools for reporting and analysis
• Experience creating structured program updates and status reporting
• Experience with Power BI or similar visualization tools
• Familiarity with building dashboards, scorecards, and lightweight analytics
• Experience working in fast-paced, high-visibility environments
• Exposure to AI tools for productivity, reporting, or insights generation
• Strong stakeholder management and influence skills
• Experience supporting large-scale or enterprise-level initiatives
• Ability to balance strategic thinking with hands-on execution