Provide real-time support to traders via chat, email, and community channels
Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
Help troubleshoot common platform issues and guide users through solutions
Monitor trader feedback and escalate recurring issues to internal teams
Support onboarding of new traders by helping them understand platform features and trading rules
Maintain documentation of common support topics and frequently asked questions
Collaborate with internal teams to improve the overall trader experience
Identify opportunities to proactively help traders succeed on the platform

Experience in customer support, trader support, or community management
Strong knowledge of cryptocurrency trading and market structure
Familiarity with proprietary trading firms or prop firm evaluation models is strongly preferred
Excellent written communication skills
Ability to explain complex trading concepts in a simple and helpful way
Highly organized and able to manage multiple conversations simultaneously
Comfortable working in a fast-paced, global environment

Trader Support Specialist – Crypto

Key skills