Join our global IT Support Team in Manila.
Help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations.
Provide technical assistance to end users.
Contribute to ongoing improvements and support regional and global projects on an ad hoc basis.
Deliver consistent and high-quality IT support across all available channels.
Maintain accurate records of IT assets, service requests, and inventory within the ticketing system.
Ensure superior end-user experience through professional, responsive, and effective support.
Share and implement best practices to continuously improve IT Support operations across DOF.

Bachelor’s Degree in Information Technology, Computer Science, or a related field; equivalent hands-on experience may be considered
1–3+ years of experience in IT support, helpdesk, or desktop support
Working knowledge of ITIL processes and IT Service Management (ITSM)
Experience with Windows 10/11, Microsoft Office 365, and Active Directory/MS Azure/Exchange Online
The ability to work independently, self-organized is crucial for this role
Familiarity with Windows Server infrastructure and basic server administration
Solid understanding of networking (LAN/WAN), including basic troubleshooting
Experience with Hyper-V and virtual machine management is an advantage
Basic knowledge of firewall and router configuration
Ability to troubleshoot PCs, printers, and common office peripherals
Strong problem-solving skills with a proactive and customer-focused mindset
Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are a plus.

We offer all our employees the benefit of working in a safe and supportive environment, where all are treated with dignity and respect.
Access to our Employee Assistance Program.
DOF is an employer who embraces Equal Opportunity and promotes diversity in its workforce.

IT Support Specialist

Key skills