Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams.
Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
Negotiate and close long-term commitments with key stakeholders.
Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
Provide customer feedback and requests to engineering teams.
Deliver regular quarterly reviews with customers.
Identify Cost Optimization opportunities within the Customer Cloud environment.
Work with Cloud Vendors Sales Rep on mutual customers.

2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
3+ years experience at a technology company
Experience with AWS, GCP, or other major public clouds
Experience in the FinOps ecosystem
Strong verbal/written communication skills in Hebrew & English.
Strong technical skills that enable you to engage productively with technical teams.
Great operational/administration skills, analytical, detail-oriented.
A desire to grow within the organization and continuously broaden your skill sets.
A great sense of humor and enjoys having fun at work.

Account Manager

Key skills