Prepare and distribute agendas for all recurring platform meetings.
Ensure agendas are distributed at least 24 hours before each meeting and that all action items are captured, assigned, and followed through to completion.
Manage scheduling logistics for a team distributed across multiple timezones.
Maintain the platform intake process across all customer teams.
Communicate request status updates to customer teams on a regular basis.
Keep intake data organized and complete for prioritization decisions.
Maintain a current dependency map across customer teams.
Identify and escalate risks, blockers, and timeline changes early.
Communicate the downstream impact of platform delays to relevant stakeholders.
Publish a weekly status update covering progress, upcoming milestones, and active blockers.
Act as the primary point of contact for operational and coordination questions from customer teams.
Maintain Confluence documentation for platform processes, decision logs, and operational artifacts.
Partner with the Product Owner to ensure the product roadmap reflects accurate delivery schedules.
Requirements
3 or more years of program or project management experience within a technology or platform organization.
Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-product environment.
Proficiency with Jira and Confluence for tracking, reporting, and documentation.
Strong written communication skills, with experience producing regular status updates, meeting materials, and operational documentation.
Ability to work independently, manage competing priorities, and proactively identify and escalate issues.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
This includes 100% company-paid medical, dental, and vision plans.
Unlimited Flexible Time Off.
A personalized career roadmap for each employee.
By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.