Delivery Manager – Shop Builder

Role Overview

• Prepare and distribute agendas for all recurring platform meetings.
• Ensure agendas are distributed at least 24 hours before each meeting and that all action items are captured, assigned, and followed through to completion.
• Manage scheduling logistics for a team distributed across multiple timezones.
• Maintain the platform intake process across all customer teams.
• Communicate request status updates to customer teams on a regular basis.
• Keep intake data organized and complete for prioritization decisions.
• Maintain a current dependency map across customer teams.
• Identify and escalate risks, blockers, and timeline changes early.
• Communicate the downstream impact of platform delays to relevant stakeholders.
• Publish a weekly status update covering progress, upcoming milestones, and active blockers.
• Act as the primary point of contact for operational and coordination questions from customer teams.
• Maintain Confluence documentation for platform processes, decision logs, and operational artifacts.
• Partner with the Product Owner to ensure the product roadmap reflects accurate delivery schedules.

Requirements

• 3 or more years of program or project management experience within a technology or platform organization.
• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-product environment.
• Proficiency with Jira and Confluence for tracking, reporting, and documentation.
• Strong written communication skills, with experience producing regular status updates, meeting materials, and operational documentation.
• Ability to work independently, manage competing priorities, and proactively identify and escalate issues.

Benefits

• We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
• This includes 100% company-paid medical, dental, and vision plans.
• Unlimited Flexible Time Off.
• A personalized career roadmap for each employee.
• By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.