Accounts Receivable and Credit Control Manager – 9-12 Month Contract

Role Overview

• Lead, coach, and organise the Credit Control and Billing teams across both UK and Pune locations.
• Set clear KPIs and operational standards across both teams, ensuring alignment and collaboration between regions.
• Foster a culture of accountability, continuous improvement, and high service quality.
• Support team development through training and regular one to one’s, retention, and succession planning.
• Own the end‑to‑end O2C process across all global entities.
• Ensure timely, accurate billing in line with contracts, project milestones, and consultancy deliverables.
• Oversee multi‑currency cash application and customer account reconciliations.
• Standardise global AR processes while adapting to local legal and commercial requirements.
• Ensure correct revenue recognition hand‑offs with accounting and project teams.
• Lead global collections activity, ensuring timely follow‑up on overdue accounts.
• Maintain strong client relationships while ensuring compliance with agreed payment terms.
• Ensure disputes and invoice queries are resolved quickly via coordination with project managers, commercial teams, and operations.
• Monitor and reduce aged debt for all entities, with particular focus on 60+ and 90+ buckets.
• Lead customer credit assessments, onboarding, and annual credit limit reviews.
• Maintain and enforce a global credit policy tailored to consultancy‑based project work.
• Escalate high‑risk exposures and support decision-making at credit committee level.
• Monitor potential bad debt and recommend provisioning.
• Provide clear communication on billing schedules, cash collection expectations, and customer risk.
• Influence stakeholders to ensure cash is prioritised, disputes are resolved, and revenue processes are followed.
• Produce weekly and monthly reporting on collections, aged debt, cashflow forecasts, billing performance, and KPIs.
• Support statutory audits and internal audit requirements.
• Maintain SOX or internal control compliance where required across the O2C process.
• Drive standardisation of global billing and collections processes.
• Identify automation, workflow, or ERP enhancements to improve accuracy and efficiency.
• Lead cross‑functional improvement initiatives across Billing, Credit Control, and Project Accounting.
• Maintain up‑to‑date process documentation across UK and Pune teams.

Requirements

• Significant experience in Accounts Receivable, Credit Control, or Order‑to‑Cash management in a multinational environment
• Experience managing global teams, including offshore or shared‑service teams
• Strong understanding of project‑based or consultancy billing (milestones, retainers, time & materials, fixed‑fee)
• Exposure to working in and supporting the successful delivery of Finance Transformation projects
• Proven ability to reduce aged debt and improve DSO
• Strong leadership and coaching skills, with experience managing teams across different time zones.
• Excellent communication and stakeholder management skills
• Strong financial and analytical capabilities
• Proficiency with ERP systems and reporting tools
• Experience working in a professional services or consulting environment.
• Familiarity with multi‑currency AR and credit processes.
• Experience with process automation or transformation programmes.
• Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment
• Excellent written and verbal communication skills, ability to articulate complex information
• Attention to detail, and accurate fact-based interpretation

Tech Stack

• ERP

Benefits

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension
• matched contribution at 5%
• Life Assurance (4 x basic salary)