Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified.
Utilise systems, mainly big change to receive and/or send details of FPNs and other street works information.
Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements.
Conducting training for new employees and/or any refresher training required within the current team in relation to street work management.
Clear understanding of process, with the ability to identify initiatives and improvements that demonstrate efficiency.
Manage and share reporting to the wider functions, additional upward management reporting will be required.
Knowledge of SLA’s and KPI’s in line with the contract to actively manage the team to meet contractual requirements and preventing penalties.
Liaise where required with local authorities to ensure smooth coordination and resolution of disputes.
Monitor, agree and ensure completion and timely return to the client all Defect charges within the required SLA period.
Work closely with the Street work and compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required.
Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation.

Streetworks Compliance Technician

About this role