Key Account Manager – Marketplace, Existing Accounts

Role Overview

• Manage and grow a portfolio of top sellers, driving performance through key marketplace levers (promotions, visibility, ads, inventory, etc.).
• Provide strategic guidance to help clients reach their business objectives and maximize sales.
• Analyze performance data (sales, traffic, conversions) to identify growth opportunities.
• Work closely with Marketing, Operations, and Customer Support to improve account performance.
• Build long-term, trust-based relationships that ensure high client satisfaction and retention.
• Implement visibility, optimization, and advertising strategies to enhance seller results.
• Prepare performance reports with insights, recommendations, and action plans.

Requirements

• At least 4 years of experience in e-commerce, marketplaces, FMCG, or retail.
• Strong commercial, analytical, interpersonal, and relational skills.
• Highly organized, results-driven, and proactive with strong ownership.
• High English level and fluency in Spanish (spoken and written).
• Bachelor’s or Master’s degree in Business, Engineering, or related field.

Benefits

• A dynamic, international work environment recognized by Forbes as one of the best places to work.
• Tailor-made training programs, including a Marketplace Bootcamp and Store Discovery training, to support your professional growth.
• A culture that encourages initiative, innovation, and active participation in our digital & omnichannel transformation.
• The opportunity to build and manage your own portfolio of vendor partners joining our Marketplace.
• Hybrid working model.
• National and international team-building activities that strengthen team connection and collaboration.