Key skills
CommunicationProblem SolvingSales
About this role
Role Overview
- Answering high volumes of calls, emails and webchat proficiently
- Being an ambassador for our brands and titles
- Operating a variety of systems and completing admin processes accurately
- Problem solving to resolve complex customer queries
- Precise and prompt data entry
- Liaising with internal and external stakeholders to resolve issues
- Undertaking admin tasks relating to the sales process
- Working as part of a small team to assist customers and support each other
Requirements
- Communication
- Customer Service Support
- Data Management
- Professionalism
- Stakeholder Relationship Management
- Learning & Professional development
- learning new systems and understand complex business processes