Key skills
CommunicationRemote WorkCustomer SuccessSales
About this role
Role Overview
- Manage a high-volume book of business (hundreds of customers)
- Guide customers through onboarding, adoption, and renewal using programmatic and digital engagement.
- Monitor customer health, usage patterns, and risk indicators at scale.
- Design, execute, and optimize scaled customer journeys with a mix of tech-touch and low-touch actions.
- Meet monthly retention targets.
- Collaborate closely with Sales, Product, and Marketing teams.
Requirements
- Proven experience in Customer Success or Customer Management (3+ years)
- Strong analytical skills and comfort working with customer data and metrics
- Excellent written and verbal communication skills
- Strong interpersonal skills: energetic, enthusiastic, self-motivated, open-minded, organized, proactive, and able to work independently
- Fluent in French and English
- Strong attention to detail with the ability to identify and anticipate issues
- Passion for digital marketing, social media, and/or influencer marketing
- Looking to join an adventure, not just a job!
Benefits
- Full flexibility: fully remote work with European hubs and access to 400+ coworking spaces worldwide
- Monthly and quarterly in-person highlights to connect with other Kolsquarians for team-building events
- Market-competitive compensation package that is not based on your location
- The stability and resources of a profitable group combined with the agility of a scale-up