Subscriptions Operations Manager

Role Overview

• Reporting to the Head of Operations
• Supporting in managing the fulfilment chain with a specific focus on our subscription management system
• Responsible for ongoing stakeholder management
• Continual process refinement and technology review and implementation projects

Requirements

• Extensive experience of working with CRM systems, particularly Salesforce, in a consumer-facing, subscriptions environment
• Skills in process mapping and process optimisation
• Effective communication skills and works in a collaborative way across a matrix environment
• Understands data/audience segmentation, user journeys and marketing funnels
• Analytical and project management skills
• A team player, with experience collaborating
• Ability to think creatively, ask questions and test ideas
• Experience managing conflicting priorities and stakeholders
• Deal well with ambiguity, able to distil solutions from a broad problem space.

Benefits

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan