People, Workplace & Facilities

Role Overview

• Serve as the local single point of contact for office operations (access, seating, meeting rooms, cleaning, maintenance, supplies).
• Ensure building systems run smoothly (HVAC, electricity, lighting) with landlords/vendors, and maintain stock levels with recurring orders.
• Own local delivery of workplace projects (expansions, multi-purpose rooms, events, collaboration zones, kitchens, call booths, branding).
• Translate central milestones into local project plans, vendor scopes, and acceptance criteria.
• Coordinate on-site with IT & Infrastructure so network, AV, and access systems are ready on time.
• Provide on-site support: basic troubleshooting for monitors/docks/peripherals, Wi-Fi connectivity, room setup, simple account/access issues; triage and escalate to L1/L2 teams using runbooks.
• Perform proactive room/equipment checks; replace cables/adapters; manage loaner devices; coordinate simple RMAs; support onboarding/offboarding days on site.
• Manage local vendors; provide regular reporting on spend vs budget; support coworking contract reviews.
• Execute and follow up on Health & Safety actions; keep emergency procedures, signage, and contact lists current; coordinate drills.
• Ensure adherence to company office policies and standards in your hub (IT, People, Compliance/Security; local regulations such as customs where applicable) and act as the local owner for implementation and follow-through.
• Maintain a local risk log and feed central tracking; participate in operational/readiness reviews; own day-of-launch checklists/sign-off; coordinate local comms with People/Comms.
• Identify and prioritize automation opportunities (inventory, readiness checklists, spend reporting, visitor/access logs) to cut manual work and errors, and partner with Facilities/IT to implement tools/integrations and data-driven improvements.

Requirements

• Proven experience running office operations and managing multiple vendors in medium/large hubs.
• Hands-on experience coordinating facilities/fit-out projects with cross-functional teams and third parties.
• Working knowledge of Health & Safety and local compliance; able to operate checklists and drive remediations.
• Strong organization and planning; clear reporting on budgets, contracts, and schedules.
• Basic technical skills for IT support: endpoints (Windows/MacOS), Wi-Fi basics, peripherals/printers, conference-room AV setup; disciplined triage/escalation using runbooks and excellent customer service.
• Familiarity with ITSM/ticketing and basic asset management; accurate logging and follow-through.
• Automation and process improvement mindset; comfortable with tools and data (e.g., access, AV, and desk-booking systems).
• Advanced English (mandatory).

Tech Stack

• ITSM
• MacOS

Benefits

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters
• refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!