Act as the lead relationship manager for a group of named channel partners, focusing on maximizing the revenue impact of your assigned book of business.
Design and implement strategies and processes to maximize partner revenue and satisfaction, actively working to minimize churn and identify cross-sell, up-sell, and new business opportunities.
Develop expertise in ActiveCampaign’s platform and solutions to effectively coach, support, and challenge partners to achieve greater sales and growth.
Partner with internal teams—including technical support, sales, marketing, and product—to proactively ensure all partner needs are being met and to collect crucial feedback for continuous program improvement.
Develop a deep understanding of each partner’s unique business model to recommend ActiveCampaign features and functionality that enable them to meet both their and their clients' objectives.
Liaison with the Partner Community and Advocacy team on targeted campaigns, engagement initiatives, and nurturing programs to increase partner participation and motivation.

5+ years of hands-on experience in SaaS customer success or account management, with a strong preference for channel sales or partner management.
Proven passion for providing an exemplary partner experience and building mutually beneficial and lasting relationships.
Demonstrated understanding and application of effective service, co-selling, and sales pipeline management strategies, including previous experience with forecasting.
Exceptional organizational and communication skills—both verbal and written—with the ability to serve as the voice of the partner internally.
Ambitious, consistent, and willing to try multiple avenues to achieve goals, coupled with a demonstrated ability to deal with rapid change and be a strong team player.
A professional interest in gaining or growing experience in the high-demand field of channel partner management.
Fluency in multiple languages, such as Portuguese and English.

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm.
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance.
Total Rewards: Meal vouchers for office lunches, a home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years.
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

Partner Growth Manager

Key skills