Monitor live reporting dashboards and data flows to ensure accuracy and timely delivery
Support incidents and service requests, working with technical teams to fix reporting or data problems
Analyse trends and recurring issues to support improvements
Refine reporting processes and automation
Engage regularly with stakeholders to provide clear updates on performance and data quality
Keep documentation accurate and up to date

Deep knowledge of ITIL service management processes and best practices.
Hands-on experience in IT Service Management or support, with a focus on reporting
Strong organisational, and decision-making skills to manage competing priorities.
Excellent communication and people skills, with the ability to engage effectively with colleagues and stakeholders at all levels of the organisation.
Proven ability to handle multiple tasks and projects efficiently in a fast-paced environment.
Experience creating, updating, and maintaining reports using ITSM tools.
Analytical thinking capability combined with a proactive, problem-solving approach to challenges.

Qualifications/CertificationsYou will hold at least one of the following qualifications/certifications:

A fully remote and flexible working set up
25 days annual leave, increasing by 1 day each year of service up to maximum of 30 days (plus Bank Holidays)
1 Privilege Day
4 x annual salary Life Assurance
Market leading pension scheme through Legal & General
Enhanced Family Friendly Policies
Excellent learning, training, and career development opportunities
24/7 access to our Employee Assistance Programme
A diverse and inclusive culture where everyone is respected and valued

Service Support Analyst – Reporting

Key skills