Senior Manager, Congress Lead – U.S. Rare Tumors Marketing Operations

Role Overview

• Develop annual national/regional congress strategy aligned to brand, launch, and evidence priorities in partnership with cross‑functional teams.
• Maintain master congress calendar, prioritization framework, and governance cadence.
• Define success metrics and learning agenda (reach, engagement, lead quality, booth traffic, content use, pull‑through).
• Lead end‑to‑end planning for major congresses (e.g., ASCO, CTOS), including timelines, run‑of‑show, risks, and Global coordination.
• Oversee exhibit booth production and logistics (design, fabrication, compliance, shipping, I&D, AV/electrical, on‑site operations).
• Manage housing, registration, travel, and badge logistics for internal teams, speakers, and vendors.
• Coordinate ancillary events and meeting spaces (KOL 1:1s, investor/analyst meetings, internal touchpoints).
• Ensure accessibility (ADA), inclusive experiences, and security/emergency protocols.
• Ensure full compliance with PhRMA, OIG, Sunshine, and company policies; manage AE/PQC reporting and medical information workflows.
• Oversee scientific vs. promotional content delineation and coordination (medical booth, promotional booth, symposia, product theaters).
• Lead RFPs, vendor/agency oversight, contract negotiation, and performance management.
• Own budget development, SOW/PO management, accruals, reconciliation, and cost optimization.
• Conduct quarterly business reviews and scorecards for key partners.
• Build dashboards for attendance, booth metrics, engagement, lead quality, MLR timing, and budget performance.
• Run pre‑ and post‑event debriefs with clear documentation and insights.
• Manage company‑driven congress apps/digital tools for attendee experience.
• Establish continuous feedback loops to refine strategy, content priorities, and operational efficiency.
• Develop standard playbooks, checklists, runbooks, and contingency plans for high‑risk elements.
• Maintain audit‑ready documentation (approvals, contracts, spend, HCP interactions).
• Advance safety and sustainability initiatives (booth reuse, print reduction).
• Support regional congress operations as needed.
• Partner with Sales Leadership to build and maintain the national playbook for field‑led exhibits at regional/state societies, hospitals, and local professional events.
• Maintain governance cadence with Brand, Compliance, Legal, and Field Leadership (approvals, calendars, go/no‑go criteria).
• Manage the Salesforce Field Exhibit Process in the 3rd‑party system; resolve sales team questions/issues and provide regular leadership reporting.
• Oversee the 3rd‑party vendor and exhibit management system.
• Own the modular booth ecosystem (pop‑ups, tabletops, backwalls, counters, ISI panels) with clear standards for sizing, messaging, and refresh cycles.
• Oversee creation, MLR review, and lifecycle management of field‑ready materials (leave‑behinds, MOA visuals, CLM/tablet content, demo devices).
• Maintain a centralized ordering portal/catalog with real‑time inventory, shipping SLAs, and version control; monitor inventory health and retire obsolete assets.
• Ensure strict compliance with PhRMA, OIG, Sunshine, state rules, and internal SOPs; define on‑site do’s/don’ts for representatives.
• Maintain audit‑ready documentation.
• Enforce quality standards for exhibit appearance, brand consistency, and professional on‑site execution.
• Define and track KPIs (coverage, traffic, engagement, leads, conversion, content use, budget adherence) and report regularly to Sales and Marketing.
• Optimize field exhibit processes, templates, and system workflows.
• Manage updates to training materials and ensure posting on SharePoint.
• Maintain a comprehensive roster of state society memberships across therapeutic areas and geographies.
• Track membership status, renewal cycles, dues, and key deadlines across all societies.
• Serve as the primary point of contact for state society administrators and association partners.
• Evaluate membership tiers, benefits, and pricing to ensure alignment with brand and field needs.
• Coordinate with Finance for timely payments, renewals, and documentation of membership spend.
• Ensure compliance review of membership applications, benefits, and any associated field activities.
• Maintain centralized documentation (contracts, invoices, benefits summaries, renewal confirmations).
• Partner with Field Leadership and Marketing to assess which societies warrant ongoing investment.
• Distribute membership benefits (lists, newsletters, advertising opportunities, event access) to relevant internal stakeholders.
• Monitor society communications for emerging opportunities (sponsorships, exhibits, content placements).
• Track KPIs such as membership utilization, engagement with benefits, and ROI indicators.
• Create and maintain a standardized operating procedure and annual renewal calendar.
• Facilitate onboarding/training for field teams on how to leverage society memberships appropriately.
• Identify opportunities to streamline or consolidate memberships for cost efficiency and better impact.
• Contribute to success of marketing operations through efficient planning and execution, and evolution and innovation.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree
• 5–8 years of pharmaceutical/biotech experience, including at least 2 years in Marketing Operations and/or project management
• Significant experience working in a high-risk contracting environment
• Current understanding of pharmaceutical and promotional rules and regulations
• Experience in congress management, sourcing, or procurement; Track record of leading and managing complex national congresses preferred
• Experience managing external vendors including establishing performance expectations, managing day-to-day activities, and ensuring appropriateness of work orders
• Interested in working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
• Strong interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills
• Strong project management and operational efficiency is critical
• Demonstrated strong ability to prioritize and multitask to enhance productivity and manage high volume workload in a fast-paced, rapidly changing environment
• Ability to influence without authority across multi-functional teams with both internal and external stakeholders
• Strong written and verbal communication skills
• Operates with urgency, efficiency, flexibility, and attention to detail in a rapidly changing environment
• Experience in oncology and/or rare diseases and product launches (preferred)

Tech Stack

• TypeScript

Benefits

• Best-in-class benefits
• Discretionary annual bonus based on individual and Company performance