Customer Service Specialist

Role Overview

• Build trusted relationships with clients, claimants, and pharmacies
• Provide superior customer service to every caller
• Resolve inquiries related to claims adjudication, eligibility verification, and prior authorization
• Work with team leads to resolve phone inquiries
• Adhere to attendance, punctuality, and quality guidelines

Requirements

• High school diploma or GED
• 1-2 years related customer service and/or healthcare experience required
• Experience in an administrative business environment highly preferred
• Knowledge of Windows-based applications
• Ability to multi-task with dual monitors and enter information swiftly using keyboard

Benefits

• Healthcare coverage
• PTO
• Paid holidays
• 401(k)
• Company-provided life insurance
• Disability coverage
• Wellness options