Deliver 4 to 5 online training sessions per day for clients with different profiles, ensuring the implementation of 15–20 clients per month.
Conduct structured onboarding for new clients, from the initial diagnosis through system activation.
Map client processes to ensure alignment with the ERP and with management best practices.
Provide guidance and consultative support for initial platform parameterization and configuration.
Design and deliver training for different user profiles, ensuring clarity, effective teaching and user autonomy in using the system features.
Create and maintain implementation schedules, leading trainings and alignment meetings with clients.
Identify risks, bottlenecks and dependencies, proposing course corrections and practical solutions to keep the project progressing.
Record all stages, decisions, progress and next steps in the CRM to ensure traceability and delivery quality.
Monitor activation, engagement and customer success metrics, taking data-driven actions to secure the "first value" for the client.
Collaborate closely with Sales, Product, Support and Customer Success teams to ensure smooth transitions and continuity of the customer journey.
Collect structured feedback on the customer experience and contribute to continuous improvements in implementation processes.

University degree completed or in progress, preferably in Business Administration, Accounting, Economics or Information Technology-related fields.
Basic knowledge of administrative and financial processes (Accounts Payable/Receivable, invoicing, cash flow).
Experience in Customer Success with implementation of complex B2B software, preferably ERP, POS and related systems.
Ability to deliver trainings and communicate didactically with users at different levels of maturity.
Experience managing a portfolio of clients, keeping the CRM up to date, recording follow-ups and scheduling subsequent trainings.
Ability to run projects with defined timelines, follow-up rituals and scope control.
Analytical mindset and ability to interpret implementation metrics and indicators.
Strong organization, discipline and ability to produce structured documentation.
Proactive, collaborative profile with a results-oriented mindset.

Flexible Benefit / Meal Voucher: BRL 40.00 per working day.
Home office allowance.
Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, a shuttle is available from the station to the office.
Bradesco health plan.
Amil Dental dental plan.
Pharmacy allowance.
Childcare assistance.
Birthday day off so you can celebrate as you wish.
Access to partnered gym apps to support physical health and well-being.
Access to online therapy and meditation platforms for mental well-being.
Partnership with SESC
Credencial Plena.
Exclusive discounts at top universities and educational institutions for undergraduate, graduate and MBA programs, plus complimentary access to Omie Academy for employees.
Partnership for in-company English courses.
Insurance discount program.
Swile Shop: exclusive discounts platform.
Partnership with Dell.
Profit-sharing program (PPRL).
Travel benefits.
Life insurance.

Implementation Customer Success Analyst – PwD

Key skills