TTEC DigitalRemote
Technical Lead, Google Cloud Contact Center AI
Texas, United States of America
Full Time
4 weeks ago
$140,000 - $165,000 USD
Visa Sponsor
Key skills
CloudGRPCJavaJavaScriptNode.jsPythonAIMachine LearningGenerative AIgRPCGoogle CloudVertex AIOAuthJWTCI/CD
About this role
Role Overview
- Design and oversee implementation of complex Dialogflow CX architectures
- Architect end-to-end integration patterns between CCAI and external systems
- Lead transition to Generative AI-driven workflows using Vertex AI
- Develop secure, scalable webhooks and middleware
- Optimize Speech-to-Text and Text-to-Speech configurations
- Implement Agent Assist modules for real-time suggestions
- Analyze conversation logs and establish CI/CD pipelines
- Mentor junior AI developers and provide technical coaching
Requirements
- 8+ years in Software Engineering or Cloud Architecture
- 3-5 years focused on Google CCAI
- Deep expertise in Google Cloud AI stack
- Proficiency in Python, Node.js, or Java
- Strong understanding of conversational design
- Experience with REST APIs, gRPC, Webhooks, OAuth, JWT
- Google Cloud Professional Machine Learning Engineer preferred
- Google Cloud Professional Cloud Architect preferred
Tech Stack
- Cloud
- GRPC
- Java
- JavaScript
- Node.js
- Python
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.