The Support team is responsible for delivering excellent service, focusing on resolving tickets related to Linx and SINOMS products, ensuring customer satisfaction and continuity of their operations.
Handle requests through a ticketing system;
Provide technical support to customers, seeking effective and timely solutions;
Respond to telephone calls in emergency situations;
Log, track, and update tickets according to established processes.
Identify opportunities to improve support processes;
Collaborate with other teams to resolve more complex incidents.

Knowledge of SQL Server;
Education: Degree completed or in progress in a technology-related field: Systems Analysis and Development / Database / Computer Science / Networks, among others;
Proactive with a commitment to continuous learning.
Analytical ability for investigation and problem resolution;
Teamwork;
Familiarity with consuming and analyzing APIs;
Knowledge of Linx (LinxPOS, LinxPOS Manager, Fiscal Flow, issuance of fiscal documents (CF-e, NFC-e, NF-e)).

Health insurance;
Dental insurance;
Transportation allowance;
Free shuttle service from João Dias terminal to Locaweb;
Meal and food allowance;
Childcare assistance;
Life insurance;
WellHub;
Férias & Co;
Unlimited access to coffee machines;
On-site massage and workplace exercise;
Extended maternity and paternity leave;
Relaxation room with TV, pool table, card games, table tennis, video games, and beanbags;
Day off;
Annual PPR (profit-sharing bonus);
Wellness and quality-of-life program;
Partnerships with educational and leisure institutions;
Complimentary offers of our products.

Support Analyst II

Key skills