Be accountable for the relationship health of a selected portfolio of accounts
Develop Customer Success Plans, with documented value delivered
Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology
Mitigate any churn risk and guide expansion discussions
Become an expert in our Autodesk Forma Platform, in current functionality and roadmap

5+ years’ experience in the Construction Industry or Construction Technology Industry
Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology
Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge
Experience communicating the value of technology and its features to customers
Italian language proficiency at a professional level (written and spoken)
Ability to travel when required
Experience in building face-to-face relationships with customers

Customer Success Manager

Key skills