Support Grainger’s strategic vision by providing the best service to customers
Receive and stock purchased product in designated customer locations.
Ensure proper product stocking levels at customer locations by scanning orders as inventory is depleted.
Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
Resolve customer problems promptly and accurately in a manner that retains and promotes customer loyalty.
Comply with the safety and inspection requirements.
Generate new orders by engaging with customers to identify additional product needs.
Execute onsite service component of account strategy as defined by cross-functional partners.
Work with sales partners to improve customer experience and increase business.

High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Self-motivated, with high energy and dedication to customer service and sales growth.
Must be comfortable on daily use of technology.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Operate in a rapidly changing environment.
Excellent verbal and written communication skills.
Must possess and maintain a valid driver’s license in province of residence.
May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
This role may require you to attend customers’ sites and adhere to safety requirements.

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

Field Operations Associate

Key skills