Oversee and lead all account management processes on our Healthcare team.
Act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams.
Inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust.
Provide strategic leadership for the Account Management team.
Serve as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of strategies and marketing programs.
Efficiently balance the dual expectations of the agency and our clients.
Guide clients by educating them with strategy, ideas, trends, and thought leadership.
Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency.
Sign off on materials for reporting to the client.
Grow business by utilizing experience to identify additional business needs and implement solutions.
Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients.
Incorporate senior staff from other departments as project objectives or issues warrant.
Manage and grow a team as a mentor and trusted advisor to account team.

8-10+ years of account management/consulting experience within an advertising agency, focused on healthcare clients
Bachelor’s degree and/or equivalent experience
Experience working in healthcare systems
Strong background in advertising, online experience, analytics, and strategic planning work.
Ability to evaluate competitive communications across categories, consumer, service, cultural trends, etc.
Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
Advanced client management skills, especially as it relates to expanding business within existing clients
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability.

Account Director

Key skills