Handle customer inquiries via phone, email, and chat per SOPs.
Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
Escalate and assign issues to relevant departments as needed.
Log, review, and follow up on customer requests and resolutions.
Investigate, research, and provide accurate solutions.
Maintain and update customer records during interactions.
Achieve KPIs for client-facing time, call quality, and occupancy.
Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
Clarify charges, generate statements, and process billing adjustments.
Handle service cancellations, applying retention strategies and resolutions.
Complete cancellations training and apply retention strategies as part of daily responsibilities.

Knowledge of the United States credit industry including credit cards, line of credit, personal loans
Customer first orientation and being empathetic to their needs
Excellent communication skills and solution-oriented mindset
Hunger to learn and equip self with TCP’s technological suite

An opportunity to become a part of leading US based credit repair service provider
Fulltime-Permanent role
100% Remote Work + Great Work Environment
Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)
Employee development, Management training, coaching & upskilling.
Flexible Accruing Paid Time Off
Company Holidays
Birthday Time Off
Eligible for health benefits after one (01) year of association

Client Success Agent – Customer Services

Key skills