Senior Solution Architect, ServiceNow

Role Overview

• Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance.
• Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value.
• Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture.
• Architect and oversee integrations between ServiceNow and external systems using IntegrationHub, REST APIs, web services, event streams, and other integration patterns.
• Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns.
• Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities.
• Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt.
• Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements.
• Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes.
• Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements.
• Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization.
• Contribute to and champion SDLC, CI/CD, testing, and release processes for ServiceNow, promoting automation, quality, and repeatability.
• Stay current on the ServiceNow product roadmap, new features, and industry best practices, and proactively recommend enhancements to maximize platform value.
• Communicate complex technical concepts in clear, business-friendly language to senior leaders and non-technical stakeholders.

Requirements

• 5+ years of hands-on experience with the ServiceNow platform, including solution design and implementation across multiple modules.
• Deep understanding of ServiceNow architecture, including data model, CMDB, ACLs and security model, integration patterns, performance considerations, and platform governance.
• ServiceNow Certified Technical Architect ( CTA ) or Certified Master Architect ( CMA ) required; ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required, plus one or more advanced Implementation Specialist certifications or ITIL Foundation certification preferred.
• Proven track record leading multiple concurrent ServiceNow or enterprise platform work streams from concept through delivery.
• Demonstrated experience designing and implementing integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, message queues, or equivalent technologies.
• Strong understanding of ITIL processes and how they are operationalized within ServiceNow (Incident, Request, Problem, Change, CMDB, Knowledge, etc.).
• Experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
• Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and design solutions for complex, cross-functional problems.
• Exceptional communication, facilitation, and stakeholder management skills, with experience presenting to senior leadership.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

Tech Stack

• ITSM
• SDLC
• ServiceNow

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments