Lead Application Support Engineer

Role Overview

• Provide excellent, proactive customer service to GoldSim customers
• Advise the development team with QA testing during product release.
• Apply deep industry and product expertise to author product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations.
• Update and maintain training materials and lead training seminars both in person and virtually.
• Serve as subject matter expert to support marketing efforts through representation as a technical resource at conferences & trade shows, authoring blog posts, and developing materials for the GoldSim/Datacor website.
• Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer or industry examples.
• Utilize customer feedback and industry expertise to partner with development & product teams to set strategy for product and advise on development imperatives.

Requirements

• Master’s degree in Engineering or related science field.
• 5+ years’ experience using GoldSim software as a user.
• Advanced knowledge of Monte Carlo methods and basic statistical analysis.
• Domain knowledge in one of our core industries, including mining, water resources, environmental/radioactive waste management.
• Analytical approach to troubleshooting and problem solving.
• Ability to proactively identify problems and propose solutions.
• Ability to work independently and within a team.
• Fast learner of technical software and an interest in understanding engineering fundamentals behind the software (what calculations are done and how results are produced)
• Exceptional communication and cross-functional collaboration skills and a customer-centric attitude.

Benefits

• EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
• Use of AI During Interviews: At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise.