Dev Support Engineer

GBH is a company that empowers people and builds impactful digital experiences. The Dev Support Engineer role involves managing the support queue, developing and maintaining Python scripts for data handling, and ensuring adherence to service level agreements while collaborating with various stakeholders.

Responsibilities:

• Manage our Jira support help desk, and ensure SLAs are met
• Build and continuous improve the support processes
• Develop & maintain Python scripts to import & export data
• Manage support requests for customers across
• Triage customer issues by checking logs, run simple database queries
• Perform root cause analysis for production errors and recommend improvements
• Work with different team members and stakeholders representing all areas of the business
• Regularly prepare and present content to stakeholders

Requirements:

• 3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles)
• 3+ years of experience supporting SaaS platforms
• 3+ years of experience with Python in production environments
• Bachelor's degree in Computer Science or a related field (or equivalent experience)
• Experience designing and consuming APIs, including GraphQL
• Solid understanding of version control best practices using Git
• Strong communication skills and comfort working with technical and non-technical stakeholders
• Advanced English proficiency
• Based on LATAM only