Operations Manager – Short-Term Rental, Hospitality

Role Overview

• Manage daily operations across multiple short-term rental properties
• Oversee cleaners, maintenance staff, and third-party vendors
• Handle guest communication, ensuring rapid response times (<5 minutes during active hours)
• Resolve guest issues efficiently while maintaining a high standard of service
• Coordinate property turnovers, inspections, and readiness
• Develop, document, and improve SOPs and operational systems
• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating)
• Identify inefficiencies and implement scalable solutions
• Ensure all properties remain fully operational and guest-ready at all times

Requirements

• Proven experience in short-term rental, hospitality, or property management operations
• Strong written and verbal communication skills
• Excellent problem-solving ability under pressure
• Highly organized with strong attention to detail
• Ability to work independently and take full ownership of responsibilities
• Experience managing multiple properties simultaneously
• Familiarity with PMS platforms (e.g., Guesty)
• Experience with tools such as Slack, WhatsApp, Notion, or Asana
• Exposure to dynamic pricing tools (e.g., PriceLabs)
• Experience building SOPs and operational systems
• Basic understanding of revenue management in hospitality

Benefits

💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Competitive salary