Lead, coach, and develop a team of client success and account management professionals
Design and execute retention and expansion strategies with a commercial mindset
Track performance through KPIs and reporting to ensure team success
Partner cross-functionally to improve processes and elevate client outcomes
Drive proactive, consultative client relationships
Ensure exceptional service delivery and client satisfaction
Act as a liaison across internal teams to deliver seamless solutions
Identify opportunities for renewals and account expansion
Leverage client insights to strengthen relationships and increase value
Own performance metrics including retention, expansion revenue, and NPS

6+ years in client success and/or account management
3+ years leading and developing teams
Strong communication and leadership skills
Experience managing multiple priorities in a fast-paced environment
CRM experience (Salesforce or similar)
Proficiency in Microsoft Office tools
Willingness to travel up to 25%
Experience in professional services, consulting, or tech-enabled environments (preferred)
Strong presentation and stakeholder management skills (preferred)
Proven ability to drive urgency, accountability, and results (preferred)
Passion for delivering exceptional client experiences (preferred)

Director, Client Success

Key skills