Senior Account Executive, Social Media Campaigns

Role Overview

• Manage day-to-day community management and campaign engagement across social platforms using approved brand voice and escalation protocols.
• Identify Surprise & Delight and giveaway opportunities in real-time, including fan selection, qualification checks, documentation, and internal approvals.
• Monitor social conversations and UGC during active campaigns; engage with priority posts, flag risks, and surface high-value moments for amplification.
• Own winner identification, outreach, notification, tracking, prize ordering, shipping coordination, and fulfillment documentation.
• Maintain accurate campaign records including terms and conditions, winner logs, outreach history, fulfillment status, and audit-ready trackers.
• Produce campaign recaps with results, engagement insights, UGC highlights, operational learnings, and recommendations for optimization.
• Keep Monday.com boards current with campaign status, dependencies, blockers, requests, and next steps.
• Serve as a day-to-day point of contact for client updates, needs, and follow-ups across calls, email, and status documentation.
• Coordinate closely with Community, Creative, Analytics, and Account teams to keep work on schedule and ensure campaign accuracy.

Requirements

• 2+ years of hands-on experience in social media community management, campaign operations, or social engagement programs in an agency, brand, or high-volume environment.
• Direct experience executing Surprise & Delight programs, giveaways, contests, or sweepstakes, including winner selection, notification, fulfillment, and record keeping.
• Strong experience managing social engagement and UGC workflows across major platforms.
• Experience maintaining project workflows in Monday.com or a comparable work management platform, with strong attention to status updates, dependencies, and stakeholder communication.
• Strong written communication skills and confidence communicating directly with client teams.
• Excellent operational discipline, with the ability to manage multiple concurrent workstreams without losing detail.

Benefits

• Non-Traditional Hours Required
• Equal employment opportunities
• Commitment to a diverse and inclusive workplace