Senior Global Benefits Specialist

Role Overview

• Partner in the design and delivery of global benefit programs across 10+ countries (Canada, US, UK, Ireland, Australia, Spain, Colombia, Chile, Mexico, and Peru), ensuring they are updated to meet market benchmarks.
• Support the harmonization of benefits following acquisitions, helping to integrate programs into Clio’s global standard.
• Assist in the execution of global renewal cycles and open enrolment periods, ensuring a high-touch and seamless experience for all Clions.
• Modernize our benefits infrastructure by helping to implement automated systems and Workday integrations, reducing manual administrative burdens.
• Develop a global engagement strategy and communications framework to increase benefit literacy and ensure Clions understand the full value of their rewards.
• Ensure global compliance and risk management, keeping programs aligned with local laws and reporting requirements, such as US ACA and collective agreements.
• Support the day-to-day administration of Clio’s global benefit programs, including health (medical, dental, vision), retirement (401k/RRSP), life, disability, and wellness initiatives.
• Act as the senior escalation point for complex member inquiries or claims issues, providing a high-touch experience for Clions while mentoring more junior specialists on how to navigate these cases.
• Partner with Payroll and Finance to ensure accurate benefit deductions, taxable benefit reporting, and fringe benefit compliance across all regions.
• Conduct regular audits to ensure compliance with local legislation.
• Support the management of external partnerships, including benefits brokers, carriers, and third-party administrators, by coordinating on administrative issues, monitoring service levels, and staying informed on program updates or legislative changes.
• Mentor and provide guidance to a growing team of Specialists, serving as a senior technical resource.

Requirements

• 5+ years experience with global benefits, focusing on US, Europe, and LATAM.
• CEBS or GBA designation is considered an asset.
• Thorough working knowledge of regulatory requirements in the Canada, US, and international markets, including COBRA, HIPAA, ACA, ERISA, etc.
• Strong proficiency in Workday Benefits administration with the ability to optimize workflows and resolve process-related issues.
• Growth mindset when it comes to process improvement and new technologies, especially AI.
• Excellent stakeholder management, negotiation, and communication skills.
• Experience in a fast-paced tech or high-growth environment.
• Ability to thrive in a builder environment with ambiguity and constant change.

Benefits

• top-tier health benefits
• dental and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years