Serve as the primary liaison between practice practitioners and enterprise support functions
Capture practitioner priorities and requirements for client delivery
Translate business needs into integrated end-to-end solutions
Drive domain-level prioritization and decision-making
Perform hands-on execution to address capability gaps and quality issues
Transition work to functional owners as capabilities mature
Establish and manage the end-to-end practitioner experience platform
Build, launch, and continuously improve the service delivery platform and operating processes
Define and refine the practice service offering based on client needs, market signals, and business strategy
Develop scalable, client
and practitioner-centered solutions
Lead cross-functional planning and execution across various teams
Translate business priorities into work plans; align stakeholders, manage tradeoffs, and ensure timely delivery
Provide hands-on execution and coaching to close capability gaps
Partner with Business Development, Proposals, and Marketing

4+ years of experience in client-facing roles (e.g., client services, business development, sales, customer experience)
Able to analyze problems, design solutions, and implement improvements
Strong business acumen
Collaborate cross-functionally and align stakeholders on priorities
Ability to operate effectively in ambiguous, fast changing environments
Ability to influence without authority and be a self-starter
Excellent written and verbal communication skills
Design processes, drive continuous improvement, and build scalable workflows from scratch

medical and dental coverage
life insurance
short-term and long-term disability insurance
pre-tax flexible spending account for certain medical and dependent care expenses
an employee assistance program
Paid Time Off
paid holidays
participation in a retirement plan program after meeting eligibility requirements

Legal Solutions Specialist

Key skills